The Silver Star Motors service department prides itself on offering the best service available to all customers. As Australia's first Daimler Chrylser recognised 20/10 service department, Silver Star Motors service team is at the forefront of Mercedes-Benz technology and best practice proceedures.
Silver Star Motors also offers a free chauffeur service, a cafe style waiting room, vehicle cleaning and detailing and for your convenience, a business centre where you can email, fax and conduct business away from the office.
Silver Star Motors also offers courtesy loan vehicles, so feel free to inquire when you next book for service.
Silver Star Motors can service all Mercedes-Benz models, so please do not hesitate to contact us on(03) 8848 1299 for first-class customer service or email us at mbservice@silverstarmotors.com.au
Mercedes-Benz Road Care
You’re Covered 24/7
When you are on the road, anything can happen. A flat tyre in driving rain. You’ve run out of fuel on a country road. Maybe you have a flat battery in your own garage. Wouldn’t it be nice to know that there is always someone there to give you a helping hand?
Silver Star Motors offers Mercedes-Benz Road Care, designed to provide Mercedes-Benz owners with assistance in case of a breakdown in Australia, 24 hours a day, 365 days a year. Mercedes-Benz Road Care has been provided as part of your vehicle warranty and now you can continue to enjoy the benefits.
To learn more about how Mercedes-Benz Road Care can cover you in all emergency situations, please call th Silver Star Motors service team on (03) 8848 1266
Owner Protection Plan
Our commitment to customer satisfaction goes well beyond the quality we build into each and every new Mercedes-Benz. We have an after-sales program equal to the cars we build: the Mercedes-Benz Owner Protection Plan, which covers the special needs of new Mercedes-Benz owners in some unique ways:
A full 3 year unlimited kilometre protection guarantee.
Service intervals based on your unique driving conditions (“ASSYST” System).
Australia wide genuine parts back up.
A nationwide network of over 70 authorised dealers
Factory trained technicians and the latest Mercedes-Benz diagnostic equipment.
Free Road Care service for 3 years, 24 hours a day. Should the need arise for emergency service, it would be necessary in order to rectify your problem in the least possible time, to have the following particulars at hand:
Exact location of vehicle.
Symptoms of breakdown.
Possible parts required.
Chassis number of vehicle.
Contact telephone number for return call.
Passenger car emergency service contact: 1800 807 700
